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Frequently asked questions about CBD

What is CBD?

Cannabidiol (CBD) is one of the many cannabinoids found the Cannabis family of plants which includes Industrial Hemp and marijuana. Our products are not derived from marijuana but come from its distant cousin the Industrial Hemp plant.  Hemp contains high concentrations of CBD and low concentrations of THC, whereas marijuana contains high levels of THC and low levels of CBD.

Many CBD products contain low levels of THC but Reliable CBD’s products are made from Isolate and Broad Spectrum extracts that are THC free (0.0% THC).

CBD is the main Cannabinoid that provides relief from pain, anxiety, stress, and sleep disorders among many other ailments. The effects of the other cannabinoids found in hemp are being researched. Currently there is anecdotal evidence they may enhance the effectiveness of CBD through what is called the Entourage Effect. However, even if the Entourage Effect is proven, CBD is by far the cannabinoid most responsible for relief.

What is the difference between cannabis, hemp and marijuana?

Cannabis is the name of the plant family that contains both Industrial Hemp and Marijuana. Hemp and marijuana are distant cousins, much like the tomato is a distant cousin of the deadly nightshade plant. Marijuana is a short (1’ to 6’) bushy plant grown mainly to get people high, industrial hemp is a tall (12’ to 24’) spindly plant traditional grown to make hemp rope and now also grown to give people relief from their pain, anxiety, stress and many other ailments.

The 2018 Farm Bill made CBD derived from Industrial Hemp plants legal in all 50 States provided the processed hemp extract contains less than 0.3% THC (for comparison, marijuana normally contains from 17.0% to 30.0% THC and was not made legal by the Farm Bill). Individual States are tasked with regulating industrial hemp production and CBD sales within their respective States.

Reliable products are processed and formulated from industrial hemp extract to contain no THC at all (i.e. third party independent lab tests cannot detect any THC in our products).

What is the difference between Isolate, Broad-spectrum and Full spectrum?

All three terms refer to extracts from the industrial hemp plant.  The differences between them, simply put, is:

Full Spectrum is a full industrial hemp plant extract that contains THC (the psychoactive cannabinoid in marijuana the gets you high, but by law is so low in industrial hemp products that it can’t get you high). It also contains all the other plant cannabinoids, terpenes and flavonoids produced by the plant.
Broad Spectrum is Full Spectrum extract processed to remove the THC. In effect, Broad Spectrum can be viewed as Full Spectrum with no THC.
Isolate is pure CBD isolated from all the other components of the industrial hemp plant. isolate contains no other cannabinoids, terpenes or flavonoids.  Isolate is just pure CBD.

Is CBD legal in my State?

Yes, with a couple of exceptions. 

The 2018 Farm Bill made CBD products derived from the industrial hemp plant legal in all 50 States provided they contained less than 0.3% THC.  However, the Bill left it up to each State to regulate the growth, processing and sale of hemp products in their State.

As a result, currently, it is legal in all States to use CBD products with less than 0.3% THC – except in Nebraska and Idaho, and conditionally in South Dakota.       

Nebraska and Idaho have not issued regulations to disassociate CBD use from marijuana use, so technically it is still illegal to use CBD in Kansas and South Dakota. 

CBD products are legal in South Dakota provided they do not contain any THC.  Note that our products do not contain any THC and are probably legal in South Dakota (consult State law to confirm). 

What is Cannabinoid and Cannabidiol?

Cannabidiol is one of the many cannabinoids found the Cannabis family of plants which include Industrial Hemp and marijuana. Hemp contains high concentrations of CBD, which is short for its official name of CannaBiDiol. Cannabidiol, or CBD, is a cannabinoid. THC, the psychoactive component of marijuana is also a Cannabinoid. Other notable cannabinoids include CBDA, CBDV, CBG, CBGA, CBC, and CBN.

What is the Endocannabinoid system?

Your body has systems whose purpose is to keep it in an optimal or homeostatic (balanced) state. They let you know if something is out of the ordinary so you can remedy the situation. If it is injured, you feel pain. If a threat is perceived, you become anxious. If it is sick, you usually feel symptoms of the illness. They also mount an internal response. If you are injured, they initiate an inflammation response. If a threat is perceived, they affect adrenaline production. If an invader is detected, they assist activation of the immune system.

One of these systems is known as the endocannabinoid system. This is a network of chemical receptors located in the central and periphery nervous systems, known as CB1 can CB2 receptors. These receptors respond to stimuli signals and trigger any adjustments needed to maintain your optimal state. These signals are modulated by cannabinoids. Your body produces its own cannabinoids, called “endogenous cannabinoids”, but for various reasons these may cause the CB1 or CB2 receptors to overreact or underreact to stimuli and prevent the body from achieving and maintaining a balanced homeostatic state.

This is where CBD comes in. Research indicates that It, and the other cannabinoids, help the endocannabinoid system function properly. THC directly interacts with the CB1 molecule, which in excess produces mind altering effects, while the non-psychoactive cannabinoids like CBD activate non-endocannabinoid receptors which in turn interact with the CB1 and CB2 receptors and modulate their activity.

Can I take CBD on a plane?

Yes! As of May 2019, the Transportation Security Administration (TSA) has updated its policy to allow hemp-derived CBD products on domestic flights.

How often can I take CBD?

There is no hard and fast rules for how much or how often to take CBD.  There is no ‘right’ dosage for everyone.  There is only the ‘right’ dosage for you.  You should take as much CBD as you need but not more.  I’ll explain.

For tinctures, you should start with a low dose of say 10mg to 20mg CBD and increase the dosage gradually over days or weeks.  Most people find that 30mg to 60mg of CBD per day provides maximum relief.  There are various ailments that may require higher doses which we discuss in Blog posts. 

Increase your dosage slowly until you get maximum relief.  You will reach a point at which taking a larger dose will actually reduce your relief.  In other words there is an optimal maximum dosage for you.   So plot your dosage increases until you see that increased dosage gives you less relief, then go back to the dosage that provided maximum relief. 

Note however that your ideal dosage today may not be your ideal dosage over time.  This is not because your body has acquired a tolerance for CBD, but because all the variables involved in determining your ideal dosage today may change in the future.  So don’t be afraid to try increasing, or decreasing, your dosage in the future to determine if your ideal dosage has changed.

For capsules and pills, start with one before bedtime, then, if needed take an additional one during the day (for a total of 2 per day) and consider taking a third during the day if needed to get maximum relief.  Remember that most people are happy dosing 50mg per day, so as with tinctures, if additional dosage gives less relief, step back to the dosage that gives you the best relief.

For pain creams, just apply a dollop of cream on the affected area as needed to keep the pain down.  The same caveat regarding using too great a CBD dosage applies to creams as well

Are there any negative side effects?

There appear to be no major side effects from using CBD. However, heavy usage may result in drowsiness.

Though not a side effect, be aware that CBD can increase the potency of certain prescription drugs so be sure to consult with your doctors before starting a CBD program and follow their advice.

Can CBD interact with my medications?

Yes, CBD can increase the potency of certain prescription drugs. So be sure to consult with your doctors before starting a CBD program and follow their advice.

Be especially cautious when using CBD with prescriptions with a warning on the label to not drink grapefruit juice while taking the medication. Grapefruit juice can affect CBD potency.

CBD and many prescribed medications appear to inhibit the same enzymes in the gut that increase the potency of medications metabolized in the liver. This is particularly important for older patients who are on blood thinners like Warfarin. In fact CBD may increase the potency of up to 60% of prescribed medications. The list is long and includes: angiotensin II blockers, anti-arrythmics, antibiotics, anticoagulants and antiplatelets, antiepileptics, antidepressants, antihistamines, antipsychotics, benzodiazepines, beta blockers, calcium channel blockers, chemotherapy drugs, estrogen Modulators, HIV antivirals, immune modulators, nonsteroidal anti-inflammatory drugs, oral hypoglycemic agents, proton-pump inhibitors, prokinetics, sedatives, steroids, sulfonylureas and many others.

The good news is that because CBD can increase the potency of many prescription drugs, your doctor may reduce your medications’ dosage while you are on a CBD program.

It is important that you talk with you doctors before beginning a CBD relief program.

Frequently asked questions about Reliable Relief & Spectrum Relief CBD

What’s special about your products?


Most of our competitors source from US farms, process in US FDA facilities, and 3rd party test their products – so do we.  Many of our competitors products are organic and non-GMO – so are ours.  Some claim to use pharmaceutical grade CBD Isolate, which is NOT TRUE because there is NO SUCH THING as pharmaceutical grade, Isolate.  CBD Isolate is CBD Isolate.  It is by definition pure CBD – so our Isolate is the same as their Isolate.  Some tout their purported Broad Spectrum Tinctures’ Entourage Effect – if their Broad Spectrum products prove to offer the Entourage Effect, so will ours.    

The main difference between our products and theirs is they charge way too much for the same CBD you get from us for a lot less money.

Do your products contain THC?

No. Reliable products are processed and formulated from industrial hemp extract to contain no THC at all, none, zero, zilch (i.e. third party independent lab tests cannot detect THC in our products).

What is the difference between Hemp Oil and CBD Oil?

Products made from Hemp Oil are generally made from hemp seeds. CBD Oil is extracted from the whole hemp plant including the stem, leaves, flowers, etc. Although Hemp Oil is rich is fatty acids, it does not contain ANY cannabinoids! In other words Hemp Oil made from hemp seeds do not contain any CBD or any of the other cannabinoids like CBA, CBN, CBG and legal amounts of THC.

Generally, if a product says it is made from Hemp Oil or Hemp Seed Oil and doesn’t clearly state on its label its CBD content derived from Isolate, or Broad Spectrum or Full Spectrum extracts, and it doesn’t give a link to a Certificate of Analysis (COA) showing its CBD content , it doesn’t contain CBD. Even though Hemp Oil products make all kinds of claims you would attribute to a CBD product – don’t buy it. It is a rip off! Hemp Seed Oil peddlers are preying on the uninformed and gullible among us.

I’ll repeat: Only buy products made from full hemp plant extracts with their CBD contents clearly shown on their websites and labels, and provide easy access to their COAs showing their CBD content. Hemp Oil made from hemp seeds is Snake Oil – it does not contain any CBD or other cannabinoids.

How long after I take CBD should I feel the effects?

Everyone is different. The time for you to feel the effects of the CBD in a tincture, capsule/pill or cream is determined by a whole raft of conditions specific to you and your situation. For example, the time it takes for you to feel the effects of a capsule may well depend on whether you take it on an empty or full stomach. Other variable include your fat index and exercise regime.

However, the average person should feel the effects of a CBD tincture or topical in about 15 minutes on average. CBD ingested with food or drink will typically take from 45 minutes to 2 hours.

Can I see your lab reports (Certificate of Analysis or COAs)?


You can find COAs for our products on our website. But the easiest way is to scan the Q-Code on the side of your product with a smart phone. That product’s COA will then be displayed in your phone’s browser.

Can I fail a drug test if I use your products?

No. Or at least your chance of failing a drug test is vanishingly small using our Zero-THC products.

Drug tests test for THC. Our products do not contain any THC, they are THC free.

To be fair, CBD products with the legal amount of 0.3% THC would not normally cause you to fail a drug test either. However, other factors such as consuming large amounts of legal THC over a short time, consuming marijuana, and THC stored in your fat cells, can cause a failure.

Though rare, another cannabinoid, CBN, has been reported to have caused some failed tests. The CBN was interpreted by the tests as THC. Our products made from Pure CBD (CBD Isolate) do not contain any CBN. Our Broad Spectrum products generally do not contain any measurable CBN. The Certificate of Analysis (COA) for the product will indicate if it contains a measurable amount of CBN.

Of course, as with all other pharmacological tests, there is always a chance of a false-positive result. But a false-positive is usually reversed upon retesting by a more sensitive test.

To further avoid any misinterpretation of a failed test, you may want to inform your employer/tester of your CBD usage before taking the drug test.

The Reliable Company, LLC holds no liability for any positive results on a drug test. We highly recommend not using CBD products if this is a concern to you.

What do your CBD products taste like?

Broad and Full Spectrum CBD products contain terpenes and flavonoids which give them a slightly grassy taste and smell. Products made from Isolate have no taste or odor. As you would expect, flavored products have the taste of the flavor added.

What is the source of your CBD?

Our products are from industrial hemp grown in the USA on State registered and regulated farms and processed and packaged in registered FDA approved facilities here in the USA.

Is there an expiration date for your products?

Yes. This differs by lot number. Usually we say our CBD products expire around 18 months from production and sealing. Each product’s lot number and expiration date is printed on the bottom of its bottle or jar.

Frequently asked questions about ordering, etc.

Can I cancel my order?

Yes, if you cancel your order before shipment. After shipment, we will refund your money, including postage, upon receipt of your returned unopened shipment box. See our Return Policy for details.

Can I change my order?

Yes, if you change your order before shipment. You cannot change an order after shipment but we will work with you to accept returns and also to ship replacements while the shipment is in transit.

When should I expect my order to arrive?

We try to process and ship orders the day of your order if placed early in the day. Otherwise we expect to ship the next day. We generally ship by USPS First Class Package service. You should receive your order within 3 to 5 days from shipment. We will notify you when your order is shipped.

What is your return policy?

If you need to return a product for any reason, we will refund your purchase price plus shipping for all unopened containers plus one opened container that are returned to us within 30 days of purchase. For approval and return instructions, complete the satisfaction guarantee form on our Contact Page.

How do I contact your customer service?

Use the Contact Us page. Or give us a call at 331-223-4255 between 10:00 AM to 6:00 PM EST, Monday through Friday.

If you have any questions that are not addressed here, please use contact us with your question.